When the time comes to put your Bare Prepaid Plan to use, our team will be on hand 24/7 to guide your family through all the steps to bring you or your loved one safely into our care. Firstly, you or your family will need to give us a call on 1800 071 176 to notify Bare of the passing. We’ll step into action to make sure you, your loved one, and your family receive urgent care.

We’ll be able to locate a record of your Prepaid Plan with Bare, but we’ll ask the Next of Kin to complete some additional forms upon a death to help formalise a passing. These forms have an important function in ensuring a cremation is carried out safely, smoothly and legally. We’ll guide the Next Of Kin through any questions they have. The completed forms will:

• Authorise Bare to liaise with the healthcare facility (if applicable) to bring the deceased into care.
• Allow the cremation to proceed with the permission of the Next Of Kin - this is a safeguard to ensure there is no reason to investigate the cause of death prior to the final act of cremation, and ensures that the cremation is carried out with the permission of an authorised person.
• Allow Bare to gather the necessary details to register the passing with the Registry of Births, Deaths and Marriages so that a legal Death Certificate may be issued. We’ll take care of registering this on behalf of the Next of Kin, but it’s important these details are current and up to date at the time of death.

We are almost always in a position to be able to attend to your cremation care as planned, however additional costs may be incurred if the death occurs outside 50km of the address nominated on your prepaid contract. We encourage you to keep in touch and provide us with updated details should you change address. In the rare event we can't complete our services, your finances are released back to your estate, or can be transferred to a local funeral director.

No. Once the plan is paid in full, there’s nothing more to pay, whether you need us in 5 or 50 years’ time. The only situation where extra fees may be payable is if you pass away in a different region in Australia. While we are almost always in a position to be able to attend to your cremation care as planned, additional costs may be incurred based if the death occurs outside 50km of the address nominated on your prepaid contract. We encourage you to keep in touch and provide us with updated details should you change address.

In the instance of an overseas death, your finances are returned to their estate as we cannot service.

As part of the Prepaid Cremation arrangement, you will receive a funeral contract, and your detailed policy documents in hard copy, which lists all the prearranged services agreed upon. We'll provide you with a digital copy immediately on purchase, and hard copy documents are delivered via post within 14 days of purchase. You will also receive a copy of your Lifeplan Australia Friendly Society Disclosure Document outlining how your money is kept safe.

The investment value of your prepaid contract is invested in a regulated Fund with the Lifeplan Australia Friendly Society. As a member of the Fund the investment value is held in your name and we can only access the funds on your passing as part of the pre-paid contract. In the very unlikely event that we are not in business when you pass away the investment value at that time would either be paid to your Estate or paid to another Funeral Director at the direction of your Executor to contribute to your funeral expenses.

You have a 30 day cooling off period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by contacting Bare or notifying us in writing. Your contract will be cancelled and you will receive a full refund. It is important that you are aware that your Bond cannot be withdrawn prior to death, except during the cooling-off period.

If you are travelling within Australia when death occurs, your family will need to contact us immediately, so that we can make the necessary arrangements to assist with your safe transfer.

We are almost always in a position to be able to attend to your cremation care as planned, however additional costs may be incurred based on where the death occurs. In the rare event we can't complete our services, your finances are released back to your estate, or can be transferred to a local funeral director.