What questions do I ask a Funeral Director?

The loss of a loved one is undoubtedly difficult, and handling the necessary arrangements can feel overwhelming. Funeral directors are there to provide support and guidance during this tough time and asking the right questions is essential to ensure a meaningful farewell for your loved one. By understanding the services offered, costs involved, and personalisation options, these questions will assist you in making informed decisions and make the process more manageable during this difficult time. This guide will help you through some simple yet important questions to ask your funeral director.

The initial step in funeral planning.

Before you begin making arrangements for the funeral, it is important to determine whether your loved one preferred to be buried or cremated. This decision will greatly influence your discussions with the funeral director. Some individuals may have written down their wishes, while others may have shared them with family members. Respecting these preferences will help create a farewell that is in line with their values. If you are unsure, it is beneficial to have an open conversation to decide together.

Understanding what Funeral Directors offer

Funeral directors can vary in what they offer. Some focus on certain types of services, while others provide a broader approach. Keeping this in mind can make your next steps easier. Before you choose who to speak with, it helps to have a few general questions ready. These will guide you through the basics, from the services they provide to payment options and office hours, and will help you understand whether they are the right fit for your needs.

What services do you offer?

Ask plenty of questions about what your options are for a funeral and what the funeral director can provide for you and your family. 

If you have done a little research about the funeral company or home before calling or chatting, you’ll have a rough idea of what they offer. It’s best to just let your arranger or director know exactly what you want, and they can tell you if that’s possible. 

Sometimes the options can be overwhelming and you don’t even know where to start. Ask the funeral director to talk through your options and explain each in detail. This is where it’s also good to bring up cost - if they start talking about all the extras available, know that these could be unnecessary expenses.

Are you available 24/7? What happens if my loved one passes away in the middle of the night?

Death doesn’t only occur during the day, so funeral providers need to be available to answer calls and collect the deceased at all hours, whether that’s from home, an aged care centre, or the hospital. Check that 24/7 customer care is available. 

Bare has an incredible customer service team who are available 24/7 to answer your calls. Our service is award-winning; we’re the only funeral director awarded Australian Customer Service Organisation of the year twice.

What costs are involved? Are there any hidden costs or fees?

Most interactions regarding funerals are cost-driven. People want and deserve to know how much the funeral cost will be upfront, as well as any extra costs or fees.

If you find the funeral arranger or director avoiding the question or asking for exorbitant prices, this should be a warning sign. Something else to watch out for is if they try to add on plenty of extras, convincing you they are necessary. Often they aren’t and it’s best to get a second opinion.

At Bare, we are completely upfront about the costs of our cremation services. You can click here and get a quote on the spot by popping in your postcode. You can also give us a call anytime on 1800 071 176 for more details, or even use the live chat function on our website.

What are the payment options? Do I need to pay straight away?

A quality funeral director or funeral arranger will work with you when it comes to payment and offer you options depending on your circumstances.

If you are waiting for a deceased loved one’s funeral insurance, superannuation or funds from their estate to come through, your funeral director should be able to help. Even if there is a freeze on the deceased’s bank account, banks can release funds from the estate to pay for the funeral. Your funeral director should talk to you through this and let you know of your options, including if payment plans are available.

Once you understand the basics, you can move into the questions that relate specifically to the service you are considering. This will help you see what options are available and what best reflects your loved one’s wishes.

Questions to ask a Funeral Director about Burial

What types of burials can I choose from?

This question guides you through the various ways a person can be laid to rest. Enquire about the traditional burial options, including specific information about plots, locations, and any regulations that may be in place. Additionally, consider exploring alternative choices such as green or natural burials, family plots, or mausoleums.

What are the available burial options?

Enquire about the various options available for burial plots, caskets, as well as any regulations or fees that may apply to the cemetery.

Can I choose a green or eco-friendly burial?

It is worth enquiring about practices that are in line with your eco-friendly values. Ask about specifics such as biodegradable caskets or shrouds, and find out if the cemetery has designated areas for green burials.

What is the cemetery's policy on headstones and markers?

Ask about any guidelines or restrictions regarding the design, size, and installation of memorial structures. Seek clarification on any fees that may be associated with obtaining permission or maintaining these markers in the long run.

Are there perpetual care fees for the burial site?

Consult the Funeral Director regarding the cemetery's policy on ongoing maintenance and familiarise yourself with the associated costs. This will ensure transparency and enable you to make well-informed decisions regarding the long-term care of your loved one's final resting place.

Questions to ask a Funeral Director about Cremation

What are the available cremation options?

Understand your options such as traditional cremation, direct cremation (cremation without a service), and any alternative methods that may be available. Discuss the associated costs and any specific requirements or regulations that are related to the chosen cremation option.

Is viewing or a memorial service still possible with cremation?

Enquire about the different options for viewing or having a memorial service. You should ask about the possibility of holding a service before or after the cremation, and whether it would be possible to have a viewing. Make sure to get clear information about the facilities and arrangements for memorial gatherings.

What is the cremation process, and can I be involved?

Ask for an explanation of the steps involved, from preparation to the actual cremation. Discuss any opportunities for participation or witnessing the process, ensuring you have a clear understanding and can make choices aligned with your preferences.

Can I choose the clothing for my loved one before cremation?

Enquire about the possibility of dressing your loved one in specific clothing before the cremation.  Discuss any guidelines or preferences they may have and understand the process involved. 

Are there restrictions on where ashes can be scattered?

Discuss with the Funeral Director the restrictions on scattering ashes and  the approved locations and any legal or environmental factors to consider. If you have a particular place in mind, it is advisable to directly inquire with the local council as well.

Can I keep a portion of the ashes, and are there special urns for this?

Ask about the available options for dividing and storing ashes, including information on keepsake urns or containers designed for holding a portion of the cremated remains.

What is the timeline for receiving the ashes after cremation?

Enquire about the typical processing time and the procedures for returning the cremated remains to you. Understanding the timeline gives you clear expectations and allows you to plan memorial services or other arrangements accordingly.

Are there additional costs for cremation-related services?

Enquire about any cremation service fees, such as urns, memorial services, or optional package add-ons. Understanding the entire cost structure ensures transparency and allows you to make informed decisions based on your preferences and budget.

Common questions for both Burial and Cremation

Do you offer an itemised breakdown?

It is advisable to ask about all the associated fees, such as services, caskets, urns, and any additional charges. Families should request to receive a detailed quote, which provides a breakdown of the costs. It is important to be aware of any excessive charges for professional service fees.

Can I customise the funeral service?

Enquire about the personalisation options available, such as selecting specific rituals, music, or readings. Ask if it is possible to incorporate meaningful elements that reflect the personality and preferences of your loved one.

What documentation is required, and what is the timeline for arrangements?

Understand what paperwork is needed, such as death certificates, and get clarity on the overall process duration.

What is the process for obtaining the death certificate?

Get details on the process, required documents, and how long it usually takes to obtain this document. Knowing the death certificate process is essential for timely and accurate documentation and for facilitating necessary legal procedures.

Can I arrange a virtual or live-streamed service?

Enquire about the technology that is available, as well as the logistical details and any associated costs. Asking about this option provides an opportunity to your distant loved ones to participate fully in the funeral or memorial service.

What grief support services do you offer?

Ask for details on counseling, support groups, or resources available to help navigate the grieving process. 

Final thoughts on questions to ask a Funeral Director.

Funeral Directors have a crucial role in helping families navigate the intricacies of planning end-of-life services. As you begin this process, keep in mind that asking the appropriate questions is not only about obtaining information, but also about ensuring a dignified and respectful tribute to your loved one.

At Bare, we focus on providing a dignified cremation service while providing a high level of dedication and compassion. From the moment we receive the first phone call or online enquiry until the ashes are returned, our dedicated team will connect with you or your family. Our commitment goes beyond offering cremation services; it extends to being a dedicated guide throughout the entire process. We are there for you and your family every step of the way.

We also have online resources and funeral guides here, which are created to provide further insights and support as you make informed decisions.

‍Whether you are looking to organise a direct cremation, a memorial or funeral service, we would be honoured to support you. To find out more, visit our Bare website here, or call 1800 071 176.

Disclaimer: This article provides general information only and does not constitute professional advice. Please consult a qualified expert for guidance specific to your situation.